Automation for healthcare clinics
Business automation for healthcare clinics
Dravik builds automations for outpatient, specialty and multi-location clinics with 20 to 500 staff: patient intake, referral tracking, appointment reminders, prior authorization follow-up and review requests. We work around your EHR and flag anything that touches patient data. It starts with a $199 fixed-price audit: a 30 minute call plus a written plan.
$199 fixed price, 30 minute call plus a written plan. Full refund if it isn't worth it
Common tools we build on
- athenahealth
- eClinicalWorks
- NextGen
- ModMed
- WebPT
- Kareo
- Weave
- Phreesia
- Zocdoc
- RingCentral
Common systems in healthcare clinics. We build on the stack you already run.
The problem
Where the hours go in healthcare clinics
A clinic's front desk handles phones, intake forms, insurance checks, referrals and rescheduling, often all in the same hour. Much of it happens across a fax line, an EHR, a practice management system and a few spreadsheets. Staff spend a large part of the day retyping information that already exists somewhere else.
The cost is visible in the schedule. Referrals arrive and sit unscheduled. Prior authorizations stall because nobody owns the follow-up call. Patients miss appointments that a reminder would have saved. Multi-location groups feel it most, because each site has built its own workarounds and the central office cannot see any of them.
What we automate
Workflows worth automating for healthcare clinics
- 01
Digital intake to the chart
Intake and consent forms completed online are checked for missing fields, and the patient gets a prompt to finish them before the visit. Completed answers go to the right place in the practice management system, so staff stop retyping paper forms at the front desk.
- 02
Referral tracking and scheduling
Incoming referrals from faxes, portals or email are logged in one queue with the referring provider, reason and urgency. Unscheduled referrals trigger follow-up tasks on a set timeline, and the referring office gets a status update once the patient is booked.
- 03
Prior authorization follow-up
Each pending authorization gets an owner, a due date and a reminder schedule. When a payer response arrives, the right staff member is notified and the appointment status is updated. Managers see a single list of what is stuck and for how long.
- 04
Reminders, waitlists and rebooking
Appointment reminders go out by text or email in the patient's preferred channel. When someone cancels, patients on the waitlist for that provider get offered the slot. Patients who missed a visit get a rebooking message instead of dropping out of care.
- 05
Eligibility checks before the visit
Upcoming appointments are checked against insurance eligibility a few days ahead, and any coverage problems become a task for the billing team. Patients hear about a coverage issue before they arrive, which avoids surprises at checkout and awkward conversations at the desk.
- 06
Post-visit review requests
After a completed visit, patients get a short message asking about their experience, with a link to leave a review on Google or Healthgrades. The request never includes clinical details, and patients who report a problem are routed to the practice manager first.
The business audit
Find the workflow costing your team the most hours
The audit maps your repeat work, checks which of your systems can connect, and ranks what to automate first in your business.
$199 fixed price, 30 minute call plus a written plan. Full refund if it isn't worth it
Your stack
Built on the tools healthcare clinics already use
EHR and practice management systems vary widely in how open they are. Some have usable APIs, some only allow exports or approved partner integrations. We find out what yours supports during the audit. Anything that touches patient health information gets flagged, and we plan around what your compliance setup allows, including which vendors you already have agreements with.
- athenahealth
- eClinicalWorks
- NextGen
- ModMed
- WebPT
- Kareo
- Weave
- Phreesia
- Zocdoc
- RingCentral
Where we start
What the audit looks at first
The audit usually starts at the front desk and the fax line, because that is where most clinics lose time and patients. We map how a referral moves from arrival to a booked appointment and where it waits. A common first build is referral tracking with follow-up reminders, since it touches no clinical decisions and shows quickly where the backlog is.
- 01The call30 minutes on how your business runs, the tools you use and the growth you are after.
- 02ReconWe study your workflows, your site, your rankings and how AI assistants describe you and your competitors.
- 03The written planA ranked list of what to fix or build first, with a fixed price for anything worth building.
- 04Your callKeep the plan and run it yourself, hand it to your team, or have us build it.
What you own
Everything we build is yours.
- Every workflow and integration, in your own accounts
- Written documentation of what each automation does
- Admin access to every tool, ours removable at any time
- A person in the loop wherever a judgment call is needed
Automation questions from healthcare clinics
Can you work with our EHR?
It depends on the system and your contract. Many EHRs offer APIs or approved integrations, others only allow exports. We check what yours supports during the $199 fixed-price audit and design around it, so you know what is possible before any build starts.
How do you handle patient health information?
We flag every workflow that touches patient data during the audit and plan around what your compliance setup allows. That includes using only vendors you are comfortable having agreements with, keeping clinical details out of reminders and reviews, and limiting our access to what the work needs.
Will automation replace our front desk staff?
That is not the goal. Front desk teams spend much of their day on copying, chasing and phone tag. Automating those parts gives them time for patients in the room and on the phone, which is the part of the job software handles badly.
We have several locations. Can you standardize how each one works?
Yes. Multi-location groups often have each site running its own version of intake and referrals. We map the differences, agree on one process with your operations lead, and build it once so every location works the same way and the central office can see the queue.
How much does automation cost for healthcare clinics?
It starts with a $199 business audit: a 30 minute call plus a written plan of what is worth automating. If something is worth building, you get a fixed price for it before any work starts, and you own everything we build.
Keep reading
More on automation
Related
Start with recon
Find the busywork your team should stop doing by hand.
Book the audit. We will tell you plainly which workflows in your business are worth automating, which are not, and the fixed price for anything worth building.
- A 30 minute call about how you run
- A written plan ranked by impact
- Yours to keep, even if you never hire us
$199 fixed price, 30 minute call plus a written plan. Full refund if it isn't worth it