Automation for ecommerce brands
Business automation for ecommerce brands
Dravik builds automations for ecommerce and DTC brands with 20 to 500 people: order exceptions, inventory sync across channels, returns, support routing and wholesale orders. It runs on Shopify and the apps you already use, and you own it. It starts with a $199 fixed-price audit: a 30 minute call plus a written plan.
$199 fixed price, 30 minute call plus a written plan. Full refund if it isn't worth it
Common tools we build on
- Shopify
- Klaviyo
- Gorgias
- ShipStation
- Amazon Seller Central
- Loop Returns
- NetSuite
- QuickBooks
- ShipBob
- Recharge
Common systems in ecommerce brands. We build on the stack you already run.
The problem
Where the hours go in ecommerce brands
A growing ecommerce brand sells through its own store, Amazon, a few wholesale accounts and maybe a retail partner, with a 3PL or warehouse shipping all of it. Each channel has its own inventory count and its own orders. The operations team spends its days reconciling them and fixing the orders that fall between.
The leaks are familiar. An item sells out on Shopify while Amazon keeps taking orders. An address fails validation and the order sits until a customer complains. Returns are approved in one app and refunded by hand in another. Wholesale buyers email purchase orders that someone types into the system. Support answers where is my order all day.
What we automate
Workflows worth automating for ecommerce brands
- 01
Order exception handling
Orders with failed address validation, fraud flags, out of stock items or unusual quantities are caught as they come in and routed to a person with the reason attached. Clean orders flow straight to fulfillment. Nothing sits in a queue until a customer writes in asking where it is.
- 02
Inventory sync across channels
Stock levels from your 3PL or warehouse system update Shopify, Amazon and wholesale portals on a schedule, with safety buffers per channel. Low stock alerts go to purchasing with sales velocity attached, so reorders happen before a bestseller goes out of stock.
- 03
Returns and exchanges
Return requests are checked against your policy, labels are generated, and the warehouse is told what to expect. When the item is received and inspected, the refund or exchange is issued and the customer is notified. Finance sees every return logged against the original order.
- 04
Support routing and order status
Incoming emails and chats are tagged by topic, order status questions get an automatic answer with live tracking, and messages about damaged items, chargebacks or wholesale are routed to the right person. Agents spend their time on the conversations that need a human.
- 05
Wholesale and B2B purchase orders
Purchase orders that arrive by email or spreadsheet are read, matched to wholesale price lists and created as orders for the warehouse. The buyer gets a confirmation, invoices go to the accounting system, and the account manager sees open orders without asking operations.
- 06
Post-purchase and review requests
Customers get delivery confirmations, product care tips and a review request timed to when the product has arrived and been used. Customers who report a problem are sent to support before they are asked for a public review, which keeps your review flow honest.
The business audit
Find the workflow costing your team the most hours
The audit maps your repeat work, checks which of your systems can connect, and ranks what to automate first in your business.
$199 fixed price, 30 minute call plus a written plan. Full refund if it isn't worth it
Your stack
Built on the tools ecommerce brands already use
Ecommerce stacks are built from many apps that each do one job, and most have APIs or Shopify Flow support. We use Shopify Flow where it is enough and add a separate automation layer where it is not. The 3PL connection is usually the weakest link, so we check its API or file feed early and design around what it can actually send.
- Shopify
- Klaviyo
- Gorgias
- ShipStation
- Amazon Seller Central
- Loop Returns
- NetSuite
- QuickBooks
- ShipBob
- Recharge
Where we start
What the audit looks at first
The audit looks at where orders, stock and returns are touched by hand. We trace one problem order and one return through every system and note where someone had to step in. A common first build is order exception routing or inventory sync with Amazon, because both protect revenue and customer trust on the busiest days.
- 01The call30 minutes on how your business runs, the tools you use and the growth you are after.
- 02ReconWe study your workflows, your site, your rankings and how AI assistants describe you and your competitors.
- 03The written planA ranked list of what to fix or build first, with a fixed price for anything worth building.
- 04Your callKeep the plan and run it yourself, hand it to your team, or have us build it.
What you own
Everything we build is yours.
- Every workflow and integration, in your own accounts
- Written documentation of what each automation does
- Admin access to every tool, ours removable at any time
- A person in the loop wherever a judgment call is needed
Automation questions from ecommerce brands
Is Shopify Flow enough, or do we need more?
Shopify Flow handles a lot of store-level automation well. It gets harder once Amazon, a 3PL, wholesale and accounting are involved. We use Flow where it fits and add another layer only where you need it, so you are not paying for complexity you do not need.
Can you connect our 3PL to Shopify and Amazon?
Usually, yes. Most 3PLs offer an API, a portal integration or scheduled file exports. We check which one yours supports during the $199 fixed-price audit and plan the inventory and order sync around it, including what happens when the feed is late.
Will automated support replies annoy our customers?
Only if they answer the wrong question. We automate the narrow cases where the answer is a fact, such as tracking status, and route everything else to a person. Customers get a faster answer on simple questions and a human on the rest.
Do we own the automations if we stop working with you?
Yes. Everything runs in accounts you own, with documentation for each workflow. If you stop working with us, it keeps running and your team or another developer can change it.
How much does automation cost for ecommerce brands?
It starts with a $199 business audit: a 30 minute call plus a written plan of what is worth automating. If something is worth building, you get a fixed price for it before any work starts, and you own everything we build.
Keep reading
More on automation
Related
Start with recon
Find the busywork your team should stop doing by hand.
Book the audit. We will tell you plainly which workflows in your business are worth automating, which are not, and the fixed price for anything worth building.
- A 30 minute call about how you run
- A written plan ranked by impact
- Yours to keep, even if you never hire us
$199 fixed price, 30 minute call plus a written plan. Full refund if it isn't worth it